Support Terms Privacy

Support

Last Updated: January 6, 2026

Need help with VPN Master? This page is the official Support Center for VPN Master. You can contact us, find answers to common questions, and follow troubleshooting steps.

Quick links: Contact FAQ Troubleshooting Privacy & Ads

1. Contact Support

Company: SynergyLink (HK) Limited

Email: xiulian@hksynergylink.com

Typical response time: 24–48 hours (business days).

To help us resolve your issue faster, please include:

Device type (iPhone/iPad/Android) and OS version
VPN Master app version
What you expected to happen vs. what happened
Screenshots or error messages (if any)
Your network type (Wi‑Fi / mobile data) and country/region

2. Frequently Asked Questions (FAQ)

Q: How do I connect?

A: Open VPN Master and tap the Connect button. You will see a status/notification when the VPN is connected.

Q: Do you require an account?

A: No. VPN Master does not require account registration.

Q: Do you log my VPN activity or browsing history?

A: No. VPN Master is designed with a no‑logs policy for VPN usage. For details, please review our Privacy Policy.

Q: Why do I see ads?

A: VPN Master is a free service supported by advertising. Ads are provided by Google AdMob. You can limit ad tracking in your device settings.

Q: The VPN connects but some apps/sites still don’t work. Why?

A: Some networks, apps, or websites may block VPN traffic, require additional verification, or restrict certain regions. Please try switching networks (Wi‑Fi ↔ mobile data) and reconnecting.

3. Troubleshooting

3.1 Can’t connect

Check your internet connection (try loading any website without VPN).
Disconnect → reconnect inside the app.
Switch network (Wi‑Fi ↔ mobile data).
Restart the app, then restart your device.
Update VPN Master to the latest version.
If it still fails, email support with details listed in Section 1.

3.2 Connection is slow

Tips:

Reconnect to get a different route/server.
Try another network; local ISP routing can affect speed.
Close bandwidth‑heavy apps (downloads/streaming) and try again.
Compare speed with VPN off to identify whether the base network is slow.

3.3 App crashes/freezes

Force close the app and reopen it.
Update the app to the newest version.
Restart your device.
If needed, reinstall VPN Master.

4. Privacy & Advertising

VPN Master focuses on protecting your VPN usage privacy. The app also contains third‑party advertising (Google AdMob), which may collect device/advertising information as described in our Privacy Policy.

If you want to limit ad tracking, you can adjust settings on your device (e.g., iOS Tracking settings or Android Ads settings).

5. Legal Pages

Still need help?

Email us at xiulian@hksynergylink.com and we’ll get back to you as soon as possible.